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Everything I have purchased has been as shown and in good condition. I have always received friendly service. I have also given several bags as gifts, and they have been well received and enjoyed by all ages. I use the Nadie tote everyday as a work bag, and it fits my full size planner very well. The Mamy bag is great for overnight conferences, as it holds your personal items, as well as learning materials. I really like the Ony for car trips, as it is very sturdy and won't tip over. Perfect for weekend travel and shopping, too! I encourage you to purchase bags and totes from this important cause-driven company! Thank you, Akua's Boutique!